Privacy Policy

We may collect the following types of personal information:

Contact details — your name, email address, phone number, and postal address.

Enquiry details — information you provide when submitting an enquiry through our contact form, including your property interests, budget range, and service requirements.

Booking information — appointment details collected when you schedule a consultation via our Calendly booking widget (calendly.com/grai-provisionconsultingservices).

Usage data — technical information such as your IP address, browser type, and pages visited, collected automatically when you use our website.

We collect personal information directly from you when you:

Submit an enquiry or contact form on our website.

Book a consultation using our Calendly scheduling widget.

Contact us by phone, email, or in person.

We may also collect information from third-party sources such as referral partners, with your consent.

We collect and use your personal information to:

Respond to your enquiries and provide buyers agent services.

Schedule and manage consultations and appointments.

Communicate with you about your property search and our services.

Improve our website and services.

Comply with our legal obligations.

We do not sell, rent, or trade your personal information to third parties.

We may share your information with trusted service providers who assist us in operating our business, including:

Calendly Inc. — our appointment scheduling platform. Calendly's privacy policy is available at calendly.com/privacy.

We may also disclose your information where required by law or to protect our legal rights.

Some of our service providers (including Calendly) are based overseas. By using our website and services, you consent to your personal information being transferred to and processed in countries outside Australia, including the United States.

We take reasonable steps to ensure overseas recipients handle your information in accordance with the APPs.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Our website uses HTTPS encryption. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic.

You can disable cookies through your browser settings, though this may affect some website functionality.

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below. We will respond within a reasonable time.

If you believe we have breached the APPs or this Privacy Policy, please contact us in the first instance. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the date of last update noted above.

For privacy-related enquiries, please contact Provision Consulting Services via the contact form on our website at provisionconsultingservices.com.au/contact.